kansas city airport marriott assistant general manager

Our Guest Services Manager did submit the insurance claims that you filled out concerning the missing jeans, and someone from our insurance claims should be reaching out to you in a few days to discuss the matter. We have followed up with her, and they are not on the housekeeping cart nor did she find a pair of jeans while cleaning your room. The housekeeper who cleaned your room during your stay has worked at the hotel for years and has worked longer than most of our other housekeepers. Our Housekeeping Manager brought up all of the jeans we had in our lost and found so you can look to see if your jeans were there. You have spoken to the Housekeeping Manager, the Guest Services Manager, and our Assistant General Manager about your jeans that disappeared. Sincerely, Marcy Hĭear mountaingrrrrrl, Thank you for staying with us at the Kansas City Airport Marriott. We hope you give us another chance the next time you are in Kansas City. Again we are sorry about the issues you experienced. I know this is not beneficial for your past stay, but I hope it will help on a future stay! If you would like to speak further about your stay please contact the hotel at (816) 464-2200 and ask for a manager on duty. We are currently are working on a plan to satisfy all of our guests needs when it comes to heating and cooling in the rooms. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. If laundry delivery is requested at the front desk we are more than happy to deliver laundry to a guest room. We normally do not deliver laundry to guest rooms because we respect our guests' privacy, and we do not want to bother them during their stay. I would like to apologize on the behalf of the hotel about the issues your experienced while staying with us. Dear bkraman, Thank you for staying with us at the Kansas City Airport Marriott and for sharing your honest feedback.

Kansas city airport marriott assistant general manager